Emotional Touch Case Study | Emotional Support via Chat, Call, or Video

Health and Wellness

India

Use Case

Get Emotional Support on Chat, Call or Video Call

#EmotionalSupport #Chat #VoiceCall #VideoCall #CommunicationApp #MentallySupport #Health

Glimpse

Purpose

The purpose of this application is to facilitate meaningful connections and support between individuals, regardless of geographical distance. By offering features such as chat, audio calls, and video calls, the app aims to bridge the gap between users and provide a platform for real-time communication and interaction.

Users can connect with each other, share experiences, and seek support or companionship, fostering a sense of belonging and community. Ultimately, the purpose of this application is to enrich users’ lives by facilitating connections, fostering support networks, and promoting a sense of camaraderie and belonging in a digital age.

Features

Challenges

Ensuring a seamless user experience while balancing the performance overhead introduced by third-party packages requires meticulous optimization and extensive testing.

Integrating native modules for OS-specific functionalities, such as iOS’s CallKit and Android’s ConnectionService, within a cross-platform framework is complex and prone to errors.

Integrating third-party audio/video call solutions like Jitsi can restrict UI customization due to their predefined elements and behaviors.

Adapting the application’s functionality to align with the constraints of third-party tools like Jitsi can be challenging, as these tools may offer limited customization options for features such as the call UI and participant management.

Benefits

Leveraging quick communication features, the application facilitates effortless and uninterrupted real-time conversations.
The application serves as a comprehensive platform where users can access support across various aspects of their lives, spanning emotional and mental health.
Users incur minimal charges when seeking assistance and have the autonomy to choose specific individuals for support based on their unique preferences and requirements.
With quick and secure payment gateway, the application streamlines the process of making payments for support services, enhancing user convenience and confidence in the platform.
The application boasts robust infrastructure capable of accommodating more than one million users simultaneously seeking and offering support.

Admin console

Technology

React Native

Node JS

MySQL

AWS

React JS

Jitsi

Client Feedback

Emotional Touch

I am thoroughly impressed with the performance and functionality of the application. The seamless real-time conversations enabled by the quick communication features have truly elevated our users’ experience, making dynamic interactions effortless. Additionally, I must commend the team for delivering the product on time and promptly addressing any issues that arose, providing solutions promptly. It has been a great experience working with such a dedicated and responsive team.